Cookie Policy

This Cookie Policy explains how Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, uses cookies and similar technologies when you visit or interact with www.planetorthopedic.co.uk.

This policy should be read together with our Privacy Policy, which explains how we collect, use, share and protect personal data.

1. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies and similar technologies, such as pixels, tags and local storage, can help websites operate correctly, remember preferences, understand how visitors use the website and, where permitted, support analytics and advertising.

For simplicity, we refer to these technologies collectively as “cookies” in this policy.

2. How We Use Cookies

Depending on the features and services active on our website, we may use cookies to:

Operate essential website functions;
Maintain shopping basket and checkout functionality;
Process and secure transactions;
Prevent fraud and protect our website;
Remember preferences and privacy choices;
Understand website performance and usage;
Improve our website and customer experience;
Measure marketing and advertising performance, where permitted.

The cookies used may change as our website, Shopify platform, integrations and services are updated.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for essential website functions and services, such as the shopping basket, checkout, payment security, authentication, fraud prevention, website security and remembering privacy choices.

These cookies may operate without consent where permitted by applicable law because they are necessary to provide the website or services requested by you.

Functional Cookies

Functional cookies help provide additional website features and remember preferences.

Where consent is required, these cookies will only be used after the appropriate consent has been obtained.

Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website, including pages visited, website navigation, traffic sources, performance and technical issues.

Where consent is required, analytics and performance cookies will only be activated after you have provided the appropriate consent.

Advertising and Marketing Cookies

Where advertising or marketing services are enabled, these cookies may be used to measure advertising performance and conversions, understand interactions with campaigns and support relevant advertising.

Where consent is required, advertising and marketing cookies will not be activated until you have provided the appropriate consent.

4. First-Party and Third-Party Cookies

First-party cookies are generally set by our website or the technology used to operate it.

Third-party cookies may be set or accessed by services integrated with our website, including payment providers, analytics services, advertising platforms, fraud prevention services, customer support tools and other technology providers.

These third parties may process information in accordance with their own privacy policies and applicable legal obligations.

5. Shopify

Planet Orthopedic uses Shopify as its e-commerce platform.

Shopify and services connected to the platform may use cookies and similar technologies to operate and secure the storefront, shopping basket, checkout, payment processing, fraud prevention, customer preferences, analytics and other e-commerce functions.

The specific cookies used may change as Shopify, our integrations or the services enabled on our store are updated.

6. Cookie Consent and Your Choices

Where required by applicable UK law, we request your consent before using cookies or similar technologies that are not strictly necessary.

When you visit our website, you may be presented with a cookie banner or privacy preferences tool allowing you to:

Accept applicable cookies;
Reject non-essential cookies;
Manage cookie categories;
Change your preferences.

Strictly necessary cookies may remain active because they are required for essential website functionality.

Where available, you can change your cookie preferences at any time through the cookie or privacy settings provided on our website.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. Managing Cookies Through Your Browser

Most browsers allow you to view, delete or block cookies through their settings.

Please note that blocking strictly necessary cookies or similar storage technologies may prevent certain parts of our website from functioning correctly, including the shopping basket, checkout, authentication or security features.

8. How Long Cookies Remain on Your Device

Cookies may be either session cookies, which generally expire when you close your browser, or persistent cookies, which remain for a defined period or until deleted.

The duration of individual cookies depends on their purpose and the service or provider responsible for them. Where applicable, further information may be available through our cookie preferences tool.

9. Personal Data and Privacy

Some cookies and similar technologies may collect or process personal data.

Where this occurs, we handle that information in accordance with our Privacy Policy and applicable UK data protection requirements.

Please review our Privacy Policy for further information about how we use personal data, our legal bases for processing, data sharing and international transfers, retention and your privacy rights.

10. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes to our website, technologies, services, integrations, business practices or applicable legal requirements.

When changes are made, the Last Updated date at the top of this page will be revised.

11. Contact Us

If you have questions about this Cookie Policy, our use of cookies or your privacy choices, please contact:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.co.uk
Email: info@planetorthopedic.co.uk

For further information about how we handle personal data, please review our Privacy Policy.