Privacy Policy

Privacy Policy

Planet Orthopedic respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, collects, uses, shares, stores and protects personal data when you visit www.planetorthopedic.co.uk, place an order, contact us or otherwise use our services.

1. Information We Collect

Depending on how you interact with our website, we may collect:

  • Name;
  • Email address and telephone number;
  • Billing and delivery addresses;
  • Order and transaction information;
  • Payment confirmation information;
  • Customer support communications;
  • IP address;
  • Device and browser information;
  • Website activity and usage information;
  • Cookie and similar technology data;
  • Marketing and communication preferences.

We do not directly store full payment card details. Payments are processed by authorised third-party payment service providers.

2. How We Collect Information

We may collect personal data:

  • Directly from you when you place an order, create an account, contact us or provide information through our website;
  • Automatically when you browse or interact with our website;
  • From service providers that assist us with payments, order processing, fraud prevention, analytics, advertising and other business operations.

3. How We Use Your Personal Data

We may use personal data to:

  • Process and fulfil orders;
  • Process and confirm payments;
  • Provide delivery and tracking information;
  • Communicate with you about your orders;
  • Provide customer support;
  • Process returns, refunds and complaints;
  • Detect and prevent fraud or misuse;
  • Operate, maintain and improve our website and services;
  • Analyse website performance;
  • Comply with legal, accounting and tax obligations;
  • Send marketing communications where permitted;
  • Support personalised advertising where permitted and, where required, with your consent.

4. Legal Bases for Processing

Where required under applicable UK data protection law, we process personal data using one or more appropriate legal bases, including:

Contract — where processing is necessary to fulfil an order, provide a requested service or take steps at your request before entering into a contract.

Legal obligation — where processing is necessary to comply with applicable legal, regulatory, accounting or tax requirements.

Legitimate interests — where processing is necessary for legitimate business purposes, such as operating and securing our services, preventing fraud and improving our business, provided those interests are not overridden by your rights and interests.

Consent — where you have given consent for a specific purpose, such as certain marketing, advertising or cookie-related activities.

Where processing is based on consent, you may withdraw your consent at any time.

5. Sharing Personal Data

We may share personal data with trusted service providers where reasonably necessary to operate our business, including:

  • Payment processors;
  • E-commerce and website platforms;
  • Shipping, logistics and fulfilment providers;
  • Customer support providers;
  • Fraud prevention and security providers;
  • Analytics providers;
  • Advertising and marketing providers, where permitted;
  • Professional advisers;
  • Government, regulatory or law enforcement authorities where legally required.

These providers may process personal data only as necessary for the relevant services and subject to their applicable contractual and legal obligations.

We do not disclose personal data to third parties except as described in this Privacy Policy or as otherwise permitted or required by law.

6. International Data Transfers

Planet Orthopedic is operated by TEND GLOBAL SOLUTIONS LLC, a company based in the United States, and we use service providers that may operate in different countries.

As a result, personal data relating to customers in the United Kingdom may be processed or stored outside the UK.

Where applicable UK data protection law requires safeguards for an international transfer, we take appropriate measures designed to ensure that personal data receives the required level of protection.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our services and, where permitted, support advertising and marketing activities.

Where required by applicable law, non-essential cookies will only be used after the appropriate consent has been obtained.

You can manage applicable preferences through the cookie or privacy controls available on our website.

For further information, please review our Cookie Policy.

8. Marketing Communications

Where permitted by law, we may send communications about Planet Orthopedic products, promotions and services.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Where marketing or personalised advertising requires consent, we will rely on the appropriate consent before carrying out that activity.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining transaction and business records, resolving disputes, preventing fraud and complying with legal, tax and accounting obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your UK Privacy Rights

Depending on the circumstances and subject to applicable UK data protection law, you may have the right to:

  • Request access to your personal data;
  • Request correction of inaccurate or incomplete personal data;
  • Request deletion of personal data in certain circumstances;
  • Request restriction of certain processing;
  • Object to certain processing;
  • Request data portability where applicable;
  • Withdraw consent where processing is based on consent;
  • Object to or opt out of certain direct marketing activities;
  • Lodge a complaint with the UK Information Commissioner's Office (ICO).

Some rights are subject to legal conditions, exceptions or limitations.

To exercise your privacy rights, please contact us using the information provided below. We may need to verify your identity before completing certain requests.

12. Third-Party Services and Links

Our website may use or contain links to services operated by independent third parties.

Third parties may have their own privacy practices and policies. We encourage you to review the applicable privacy information when interacting with those services.

13. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal data from children in violation of applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, technologies, practices or applicable legal requirements.

The current version will be published on this page with the updated Last Updated date.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC

1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.co.uk
Email: info@planetorthopedic.co.uk