Payment Methods
Payment Methods
At Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, we are committed to providing a secure, clear and convenient payment experience.
This page explains how payments are handled when you place an order through www.planetorthopedic.co.uk.
Accepted Payment Methods
Planet Orthopedic accepts the payment methods displayed as available at checkout.
Depending on your device, location and payment provider, available options may include:
- Major credit cards;
- Major debit cards;
- Digital wallets;
- Other payment methods available through our secure checkout.
The options displayed at checkout are the payment methods currently available for your purchase. Availability may change from time to time.
Payment Currency
Prices on the Planet Orthopedic United Kingdom store are displayed and purchases are processed in British pounds sterling (GBP).
Before completing your purchase, you will be able to review the product price, applicable delivery charges, taxes where applicable and the final order total.
If your card or payment account uses another currency, your bank, card issuer or payment provider may apply its own exchange rate or additional currency conversion fees. These charges are determined by the relevant financial institution and are outside Planet Orthopedic's control.
Secure Payment Processing
Payments are processed through secure third-party payment service providers.
Planet Orthopedic does not directly store full payment card numbers or card security codes on its own systems.
Payment providers may use security technologies and verification procedures designed to protect payment information and help prevent unauthorised transactions.
For information about how personal data is handled, please review our Privacy Policy.
Payment Authorisation and Confirmation
When you place an order, your selected payment method may be subject to authorisation and verification by the applicable payment provider, bank or card issuer.
Additional verification may be requested in some circumstances before a transaction is approved.
After a successful purchase, you should receive an order confirmation at the email address provided at checkout.
Receiving an order confirmation acknowledges that we have received your order. Orders remain subject to our Terms of Service, including legitimate circumstances in which an order may need to be cancelled.
Declined or Unsuccessful Payments
A payment may be declined for reasons including incorrect payment information, insufficient funds or available credit, security checks, restrictions imposed by your bank or card issuer, payment method limitations or technical issues.
Planet Orthopedic does not control approval decisions made by banks, card issuers or independent payment providers.
If your payment is declined, please check the information entered, contact your bank or payment provider where appropriate, or try another payment method displayed at checkout.
Payment Verification and Fraud Prevention
To protect our customers and our business, transactions may be subject to automated or manual security and fraud-prevention checks.
Where reasonably necessary, an order may be temporarily held while payment or order information is verified.
We may refuse or cancel a transaction where there is a reasonable indication of fraud, unauthorised payment activity or another legitimate security concern, subject to applicable law.
If an order is cancelled after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
Charges, Taxes and Order Total
The total amount payable will be displayed at checkout before you complete your purchase.
Where applicable, this may include the product price, delivery charges, taxes and any other charges clearly disclosed before purchase.
Planet Orthopedic does not add undisclosed charges after a purchase has been completed.
Any applicable taxes, duties, customs charges or similar costs will be handled in accordance with the information displayed on our store, at checkout and applicable law.
Refunds
Approved refunds are normally issued to the original payment method, unless otherwise required by applicable law.
After Planet Orthopedic processes a refund, your bank, card issuer or payment provider may require additional time for the funds to appear in your account.
For complete information about returns, cancellations, exchanges and refunds, please review our Return & Refund Policy.
Payment Issues
If you believe you have been charged incorrectly or experience another payment-related issue, please contact us.
For an existing order, please include your full name and order number whenever possible.
Contact Information
Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States
Website: www.planetorthopedic.co.uk
Email: info@planetorthopedic.co.uk