Track Your Order

Track Your Order

Once your order has been processed and tracking information becomes available, we will send the tracking details to the email address provided at checkout.

You can use this information to follow the progress of your delivery.

Order Processing

Orders are normally processed within 2–5 business days after payment confirmation.

Processing may include order verification, product preparation, packaging and transfer to the shipping carrier or logistics provider.

Processing is part of the fulfilment process and may occur within the estimated delivery timeframe.

Estimated Delivery

The normal estimated delivery timeframe is 5–10 business days.

This timeframe may include order processing, preparation, dispatch and transit, depending on the order, destination, carrier and logistics process.

Delivery times are estimates and may be extended in exceptional circumstances, including customs or border procedures, public holidays, severe weather, carrier disruptions, peak shipping periods or other circumstances outside our reasonable control.

For complete information, please see our Shipping Policy.

Tracking Information

Tracking information is normally available within 2–5 business days after order confirmation and will be sent to the email address provided at checkout.

Please allow some time for tracking to become active or show updates after the shipment has been registered with the carrier or logistics provider.

A temporary delay in tracking updates does not necessarily mean that your shipment has stopped moving or that your order is delayed.

If your tracking information has not become available within the normal timeframe or has not updated for an unusual period, please contact us.

Order Marked as Delivered

If your tracking shows that your order has been delivered but you cannot locate the package, please check:

  • Around your delivery location and any designated safe place;
  • With household members or neighbours;
  • With reception, concierge or building management, where applicable;
  • That the delivery address provided with your order is correct.

If you are still unable to locate your package, please contact us so that we can review the available delivery information and assist you.

Need Help?

Email: info@planetorthopedic.co.uk
Website: www.planetorthopedic.co.uk

When contacting us, please include your order number and the email address used at checkout so that we can assist you more efficiently.