Terms of Service

Welcome to Planet Orthopedic. This website, www.planetorthopedic.co.uk, is operated by TEND GLOBAL SOLUTIONS LLC.

Throughout these Terms, “we”, “us” and “our” refer to Planet Orthopedic and TEND GLOBAL SOLUTIONS LLC.

By accessing our website, using our services or purchasing from us, you agree to these Terms of Service together with the policies referenced below.

Please read these Terms carefully before using our website or placing an order. Nothing in these Terms excludes or restricts any statutory consumer rights that cannot lawfully be excluded or restricted under applicable UK law.

1. Online Store Terms

By using this website, you confirm that you have the legal capacity to enter into transactions under the laws applicable to you, or the permission of a parent or legal guardian where legally required.

You must not use our website, products or services for any unlawful or unauthorised purpose.

We may refuse or cancel service where reasonably necessary and permitted by law, including in cases involving suspected fraud, unlawful activity, payment issues, abuse or material violations of these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, specifications, prices and other information displayed on our website are accurate and up to date.

Colours and appearance may vary depending on your device or screen settings, and minor manufacturing variations may occur where they do not materially affect the nature or quality of the item.

Product availability may change without notice.

Nothing in this section affects your statutory rights where goods are faulty, damaged, incorrectly supplied or not as described.

3. Footwear and Comfort Disclaimer

Planet Orthopedic sells consumer footwear and related products designed with comfort and everyday use in mind.

Unless expressly identified otherwise, our products are not medical devices and are not intended to diagnose, treat, cure or prevent any disease, medical condition, injury or health problem.

References to comfort, cushioning, support, flexibility, ergonomics or similar characteristics describe general product features and should not be interpreted as medical advice, medical treatment or a guarantee of specific health outcomes.

If you have a medical condition, persistent pain, injury, mobility concern or specific orthopaedic need, you should seek advice from an appropriately qualified healthcare professional.

4. Prices and Payments

Prices for this United Kingdom store are displayed in British pounds sterling (GBP) unless otherwise clearly stated.

Payment must be made using one of the payment methods available at checkout.

You agree to provide current, complete and accurate billing and payment information when placing an order.

Any applicable delivery charges, taxes, duties or other applicable costs will be displayed or handled in accordance with the information provided on our website, at checkout and applicable law.

Prices may change from time to time, but a subsequent price change will not affect an order that has already been accepted and completed, except where permitted or required by law.

5. Orders

After placing an order, you will normally receive an electronic confirmation acknowledging receipt of your order.

We may cancel or limit an order where reasonably necessary and permitted by law, including in cases of suspected fraud, payment authorisation problems, product availability or inventory errors, obvious pricing or technical errors, incorrect customer information or legal requirements.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method, subject to applicable law.

6. Shipping and Delivery

Orders are processed, dispatched and delivered in accordance with our Shipping Policy.

Processing and delivery times displayed on our website are estimates unless expressly stated otherwise or required by law. Delivery may be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, customs or border procedures, public holidays, incorrect addresses or transportation interruptions.

Customers are responsible for providing a complete and accurate delivery address.

Please review our Shipping Policy for full information about processing, delivery, tracking and applicable charges.

7. Returns, Cancellations and Refunds

Returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy.

Eligible purchases are subject to our 14-day return period, together with any statutory cancellation and consumer rights applicable under UK law.

Our return conditions do not limit your statutory rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.

Please review our Return & Refund Policy for full details before making a return.

8. Promotions and Discount Codes

We may offer promotional codes, discounts or special offers from time to time.

Promotions may be subject to additional terms, expiry dates, eligibility requirements, product restrictions or usage limits disclosed with the applicable offer.

Unless otherwise stated, promotional offers cannot be combined.

9. Third-Party Services and Links

Our website and business operations may use third-party service providers, including payment processors, e-commerce platforms, shipping and fulfilment providers, analytics services, customer support tools and other technology providers.

Our website may also contain links to independently operated third-party websites or services.

Third-party services may be subject to their own terms and privacy practices. Our handling of personal data involving service providers is further described in our Privacy Policy.

10. Intellectual Property

Unless otherwise stated, original website content, including text, graphics, logos, designs, layouts, photographs and other materials, is owned by or lawfully licensed to Planet Orthopedic and/or TEND GLOBAL SOLUTIONS LLC.

Protected content may not be reproduced, distributed, modified, published or commercially exploited without prior written authorisation, except where permitted by law.

11. Reviews and User Submissions

If you submit a review, comment, photograph, suggestion, feedback or other content, you confirm that you have the right to provide it.

You must not submit content that is unlawful, fraudulent, abusive, defamatory, misleading, infringing or otherwise violates applicable laws or the rights of others.

We may moderate or remove content where reasonably necessary to comply with law, protect users or enforce these Terms.

12. Privacy and Cookies

Our collection and processing of personal data is governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Please review these policies for information about how personal data is collected, used, shared and protected and how applicable privacy choices may be exercised.

13. Prohibited Uses

You must not use our website or services to:

• Engage in unlawful or fraudulent activity;
• Violate applicable laws or regulations;
• Infringe intellectual property or other legal rights;
• Submit false, fraudulent or misleading information;
• Distribute viruses, malicious software or harmful code;
• Interfere with website security or operation;
• Attempt unauthorised access to systems, accounts or information;
• Unlawfully collect personal data about others;
• Engage in fraudulent purchases, payment activity or abusive chargeback activity;
• Impersonate another person or misrepresent your identity.

14. Website Availability and Liability

We make reasonable efforts to maintain the availability, accuracy and security of our website, but we do not guarantee that access will always be uninterrupted or error-free.

To the extent permitted by applicable law, Planet Orthopedic, TEND GLOBAL SOLUTIONS LLC and their respective personnel and service providers will not be liable for indirect or consequential losses arising solely from use of the website or services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability, statutory guarantees, consumer rights or legal remedies where they cannot lawfully be excluded or limited.

15. Suspension and Termination

We may restrict, suspend or terminate access to our website or services where reasonably necessary because of unlawful activity, fraud, misuse, security risks or material violations of these Terms.

Rights and obligations arising before termination will continue where appropriate.

16. Entire Agreement and Changes

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Cookie Policy and other policies expressly incorporated into them, govern your use of our store and purchases from us.

We may update these Terms to reflect changes to our operations, services, technologies or legal requirements. The current version and latest revision date will be published on this page.

Changes will apply prospectively where required and will not unlawfully reduce rights relating to orders already placed.

17. Governing Law and UK Consumer Rights

TEND GLOBAL SOLUTIONS LLC is established in the United States. These Terms and our relationship with you are governed by the laws of the State of Florida and applicable United States law, subject to applicable conflict-of-law rules.

However, if you are a consumer purchasing through our United Kingdom store, this choice of law does not deprive you of mandatory consumer protections or statutory rights available to you under applicable UK law that cannot lawfully be excluded or limited by contract.

Nothing in these Terms is intended to restrict your right to rely on mandatory consumer protection laws applicable to your purchase.

18. Contact Information

Questions regarding these Terms of Service may be sent to:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC

1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.co.uk
Email: info@planetorthopedic.co.uk