Shipping Policy

This Shipping Policy explains how orders placed through Planet Orthopedic, operated by TEND GLOBAL SOLUTIONS LLC, are processed, dispatched and delivered to customers in the United Kingdom.

1. Shipping Destination

This Planet Orthopedic store delivers to eligible addresses within the United Kingdom.

Delivery availability for your specific address will be confirmed at checkout before you complete your order.

2. Order Processing

Orders are normally processed within 2–5 business days after payment confirmation.

Business days are Monday to Friday, excluding applicable public holidays. Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Processing may include payment confirmation, order and address verification, product preparation, quality checks, packaging and transfer to the applicable carrier or logistics provider.

Processing forms part of the fulfilment process and may occur within the estimated delivery timeframe.

3. Estimated Delivery Time

The normal estimated delivery timeframe is 5–10 business days.

This timeframe is an estimate and may include order processing, preparation, dispatch and transit, depending on the order, destination, carrier and logistics process.

The applicable estimated delivery timeframe will be displayed at checkout where available.

Delivery estimates are not guaranteed delivery dates and may be extended in exceptional circumstances, including customs or border procedures, public holidays, severe weather, carrier disruptions, peak shipping periods, transportation interruptions or other circumstances outside our reasonable control.

Nothing in this policy limits any mandatory delivery rights available to you under applicable UK consumer law.

4. Delivery Costs

Any applicable delivery charges will be clearly displayed at checkout before you complete your purchase.

You will be able to review the available delivery method, delivery cost and total order amount before making payment.

Planet Orthopedic will not add undisclosed delivery charges after your order has been completed.

5. Duties, Taxes and Import Charges

Any applicable taxes, duties, customs charges or import-related costs will be handled and disclosed in accordance with the information provided at checkout and applicable law.

Planet Orthopedic will not add undisclosed fees after you have completed your purchase.

6. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation at the email address provided at checkout.

Tracking information is normally available within 2–5 business days after order confirmation. Once available, tracking details will be sent to the same email address.

Tracking may take some time to become active or display updates after the shipment has been registered with or processed by the carrier or logistics provider.

A temporary delay in tracking activation or updates does not necessarily mean that the parcel has stopped moving or that the order is delayed.

7. Delivery Address and Changes

You are responsible for providing a complete and accurate delivery address at checkout, including your full name, street address, any applicable flat or building details, city, postcode and contact information.

If you notice an error, please contact us as soon as possible at info@planetorthopedic.co.uk.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once the order has been processed, packed or transferred to the carrier.

8. Delivery Delays

We make reasonable efforts to deliver orders within the estimated timeframe.

Occasional delays may occur due to severe weather, public holidays, carrier network disruptions, high seasonal volumes, transportation interruptions, customs or border procedures, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

Where such circumstances occur, the estimated delivery timeframe may be extended as reasonably necessary.

If your order experiences an unusual delay, please contact us. Your mandatory rights relating to delayed delivery under applicable UK consumer law remain unaffected.

9. Lost or Missing Parcels

If your order has not arrived within the expected timeframe or tracking has shown no movement for an unusual period, please contact info@planetorthopedic.co.uk with your order number and tracking number, if available.

We will review the available shipment information and, where appropriate, work with the carrier or logistics provider to investigate.

If a parcel is confirmed as lost, we will provide an appropriate remedy in accordance with applicable UK consumer law.

10. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please check:

Around the delivery location and any designated safe place;
With household members or neighbours;
With reception, concierge or building management, where applicable;
That the delivery address provided with your order is correct.

If the parcel still cannot be located, please contact us so that we can review the available delivery information and assist with the appropriate next steps.

11. Damaged or Undeliverable Parcels

If your item arrives damaged, please contact us as soon as reasonably possible and provide your order number together with photographs of the item and packaging where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable UK consumer law.

A parcel may be returned as undeliverable because of an incorrect or incomplete address, refused delivery, unsuccessful delivery attempts or another delivery issue. If this occurs, please contact us so that we can review the circumstances and available options.

Any additional delivery charges resulting directly from incorrect information supplied by the customer will only be applied where permitted by applicable law and where the customer has been appropriately informed.

12. Cancellations, Returns and Refunds

If you wish to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before dispatch.

Once an order has been dispatched, applicable cancellation, return and refund rights will be handled in accordance with our Return & Refund Policy and applicable UK consumer law.

Eligible returns are subject to our 14-day return period and the conditions set out in our Return & Refund Policy.

13. Customer Support

For questions regarding processing, shipping, tracking or delivery, please contact:

Planet Orthopedic
Operated by TEND GLOBAL SOLUTIONS LLC
1701 W Hillsboro Blvd, Suite 208
Deerfield Beach, FL 33442
United States

Website: www.planetorthopedic.co.uk
Email: info@planetorthopedic.co.uk