Privacy policy
Privacy Policy
This Privacy Policy explains how Planet Orthopedic collects, uses, and protects customer information.
Information We Collect
When you visit our website or place an order, we may collect:
- Name;
- Email address;
- Phone number;
- Billing address;
- Delivery address;
- Order details;
- Payment confirmation details;
- IP address and browser information;
- Website usage and cookie data.
We do not store full card payment details. Payments are processed through secure third-party payment providers.
How We Use Your Information
We use customer information to:
- Process and deliver orders;
- Confirm payments;
- Send order updates;
- Provide customer support;
- Handle returns, refunds, and complaints;
- Improve our website and services;
- Prevent fraud and protect our business;
- Comply with legal and tax obligations;
- Send marketing communications, where permitted.
Sharing Your Information
We may share necessary information with trusted service providers, including:
- Payment processors;
- Delivery and courier companies;
- Website and e-commerce platforms;
- Customer support tools;
- Analytics and marketing providers, where applicable;
- Legal or regulatory authorities, when required.
We only share information that is necessary to provide our services or comply with the law.
Cookies
Our website may use cookies and similar technologies to improve browsing, remember preferences, measure website performance, and support advertising.
Customers can manage or disable cookies through their browser settings.
Data Security
We use reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse, or disclosure.
Data Retention
We keep personal information only for as long as necessary to provide our services, handle support requests, meet legal obligations, and maintain business records.
Customer Rights
Customers may request access, correction, or deletion of their personal data, where applicable.
For privacy-related requests, please contact:
Email: info@planetorthopedic.com
30-day returns
Clear return instructions and refund conditions are available before purchase.
Tracked UK delivery
Delivery options and costs are shown at checkout for UK customers.
Secure checkout
Pay securely using the payment methods available at checkout.