Refund policy

Return and Refund Policy

At Planet Orthopedic, customer satisfaction is important to us. We aim to provide a clear and fair return and refund process.

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must be:

Unused and in its original condition;
Returned with its original packaging, labels, and accessories, where applicable;
Free from signs of wear, damage, stains, or misuse.

Footwear should only be tried on indoors, on a clean surface.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at:

Please include your order number, a description of the issue, and clear photos of the product and packaging.

After reviewing the case, we may offer a replacement, return, refund, or another suitable solution.

If you wish to return an item because you changed your mind, you must contact us within 14 days of receiving the order.

The customer may be responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your bank, card provider, or payment provider.

We may refuse a return if the item:

This does not affect your statutory consumer rights.

To request a return or refund, please contact us at:

Email: info@planetorthopedic.com

Please include:

Please do not send any item back before contacting the Planet Orthopedic support team.