Shipping policy
Shipping Policy
This Shipping Policy explains how orders are processed and delivered by Planet Orthopedic.
Processing Time
Orders are processed within 1 to 3 business days after payment confirmation.
Business days are Monday to Friday, excluding public holidays.
Delivery Time
After dispatch, the estimated delivery time is 2 to 5 business days.
The estimated total delivery time is usually 3 to 8 business days, including processing and delivery.
Shipping Destination
Planet Orthopedic currently focuses on deliveries within the United Kingdom.
Shipping Costs
Shipping costs, where applicable, will be displayed at checkout before payment is completed.
Order Tracking
When tracking is available, customers will receive the tracking details by email after the order has been dispatched.
Tracking updates may take some time to appear after dispatch.
Delivery Delays
Delivery times are estimates and may be affected by:
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Courier delays;
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Public holidays;
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Weather conditions;
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High-demand periods;
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Incorrect or incomplete delivery information;
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Circumstances outside our reasonable control.
If your order is delayed, please contact us at:
Email: info@planetorthopedic.com
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.
Lost or Damaged Parcels
If your parcel appears to be lost or arrives damaged, please contact us with your order number and clear photos, where applicable.
Our team will review the case and assist you with the best available solution.
Email: info@planetorthopedic.com