Terms of service

Terms of Service

These Terms of Service apply to the use of the Planet Orthopedic website and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms.

About Planet Orthopedic

Planet Orthopedic is an online retail store focused on footwear and related products.

Legal Entity: SHOES BY MM LTD
Company Number: 14905400
Registered in: England and Wales
Registered Address: Jubilee Cottage Hopton Hall Lane, Hopton, Stafford, United Kingdom, ST18 0AZ
Contact Email: info@planetorthopedic.com

Products

We aim to display product descriptions, images, prices, sizes, and availability as accurately as possible.

Product colours may vary slightly depending on screen settings, lighting, and photography.

Orders

After placing an order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel an order if:

• The product is unavailable;

• Payment is not approved;

• The delivery details are incomplete or incorrect;

• There is an obvious pricing or product information error;

• Fraud or suspicious activity is detected.

If an order is cancelled after payment, a refund will be issued to the original payment method.

Payments

All payments must be completed at checkout using the available payment methods on our website.

Orders are processed only after payment confirmation.

Shipping

Orders are processed within 1 to 3 business days.

After dispatch, the estimated delivery time is 2 to 5 business days.

Delivery times are estimates and may vary due to courier delays, public holidays, high-demand periods, or circumstances outside our control.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Nothing in these Terms affects your statutory consumer rights.

Customer Responsibilities

Customers are responsible for providing accurate order, payment, and delivery information.

Planet Orthopedic is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Website Use

You agree not to misuse the website, attempt unauthorised access, interfere with its operation, or use it for unlawful purposes.

Intellectual Property

All website content, including text, images, logos, graphics, product descriptions, and layout, belongs to Planet Orthopedic, SHOES BY MM LTD, or is used with permission.

You may not copy, reproduce, distribute, or use our content without prior written permission.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

Contact

For questions about these Terms, please contact:

Email: info@planetorthopedic.com